Mr J Senosiain v Virgin Media Ltd: 6016262/2025

They relate to the claimant chasing the appeal and the respondent’s failure to deal with it promptly. 21. I accept that the claimant did not know about time limits, and had received no advice, prior to the expiry of the limit. The claimant’s ignorance of time limits, his failure to research and his failure to take advice in time can be traced back to the delay in the internal process.