Mr P Preis v Openreach Ltd: 3201591/2023

Mr Connelly said that he merely told the Claimant that his commitment time needed to be reviewed. Mr Connelly’s contemporaneous note also states that a review was referred to. I find that Mr Connelly did not state on 13 January 2023 that he was going to change the commitment time to 20 minutes but that he did on 13 January 2023 in the context of the email of the previous date give the firm impression to the Claimant that it would be ‘reviewed’ upwards from 6 minutes. 23.